Refund Policy

This Privacy Policy (“Policy”) sets forth the privacy practices of Skilllorify Eduventure Pvt. Ltd. (“Company”, “we”, “our”, or “us”) regarding the collection, use, processing, and disclosure of personal data through our website [www.skilllorify.com] and any services, programs, products, or applications offered (collectively referred to as the “Services”).

We are committed to maintaining the privacy, integrity, and security of your personal data and comply with applicable laws and regulations, including the Information Technology Act, 2000 (India), and related rules on data protection and privacy.

1. Applicability

This Policy applies to all users of our Services, including learners, trainees, trainers, business partners, government bodies, and visitors accessing or using our website, mobile applications, and other digital platforms.

By accessing our Services, you acknowledge that you have read and understood this Policy and agree to its terms. If you do not agree, please do not use our Services.

2. Information We Collect

We collect the following categories of information:

2.1 Personal Information

Full name, contact number, email address, postal address, date of birth, gender, ID proof, photograph, biometric data (if applicable for certification or government program enrolment).

2.2 Academic and Employment Data:

Educational background, employment status, work experience, resume, skill assessment results, certification details.

2.3 Financial Data:

Billing and payment information. We use third-party payment processors, and we do not store your card or banking information directly.

2.4 Technical and Usage Data:

IP address, device identifiers, browser information, location data, pages visited, time spent, cookies, and other similar tracking technologies.

3. Legal Basis for Data Collection

We collect and process personal information only where:

• It is necessary to perform our contractual obligations with you;
• You have provided explicit consent (where required);
• It is required for legal compliance, regulatory reporting, and government scheme participation;
• It is necessary to pursue our legitimate interests (e.g., improving services, business analytics), provided such interests do not override your rights.

3.2 Improving Our Services

• Analyzing usage patterns to enhance user experience
• Developing new features and services
• Troubleshooting technical issues
• Conducting research and analysis

4. Use of Your Information

We use your information for the following purposes:

• To register, authenticate, and manage your account;
• To deliver courses, training, certificates, and learning assessments;
• To communicate regarding services, fees, offers, and service updates;
• To verify identity for government or partner programs;
• For audits, reporting, dispute resolution, and legal compliance;
• For marketing and promotional communications (with opt-out option);
• To detect fraud, abuse, and misuse of our systems and services.

5. Data Sharing and Disclosure

We do not sell your personal data.

We may share data under strict confidentiality with:

• Government bodies and accreditation authorities
• Vetted third-party service providers (hosting, customer support, analytics, etc.);
• Business partners, franchisees, and instructors for operational and support purposes;
• Law enforcement or regulatory authorities, if legally required or in good faith belief that disclosure is necessary.

We enter into legally binding agreements with all third-party processors to ensure compliance with privacy norms.

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable laws. When we no longer require the data, it will be securely deleted or anonymized.

7. Your Rights and Choices

Subject to applicable laws, you may:

• Access and correct your personal data;
• Request deletion or anonymization of your data;
• Withdraw consent for non-essential processing;
• Lodge complaints with a regulatory authority;
• Opt-out of promotional communications via the unsubscribe link or by contacting us.

8. Data Security

We implement strict technical and organizational measures to protect your data, including firewalls, encryption, access control, periodic audits, and staff training. However, no method of data transmission is 100% secure, and we disclaim liability for data breach beyond our reasonable control.